In most cases, you can only request changes to your booking. What can be changed depends on the hotel’s rules, the rate type you booked, and how close you are to check-in.
The fastest way to get help is to contact Pilot Support with your Pilot Reference Code. We’ll tell you what’s possible for your specific reservation and handle the request on your behalf.
Common changes we can help with
Pilot Support can often assist with:
Correcting or updating the guest name
Adding special requests (late check-in, bed preference, accessibility notes, etc.)
Adjusting guest count (where the hotel allows it)
Requesting date changes (subject to availability and price differences)
Cancellation requests, if your booking allows it. If your booking is non-refundable the hotel decides if a refund can be issued
What may not be changeable
Some bookings are restricted by the hotel, especially:
Non-refundable or “no changes” rates
Changes requested very close to check-in (Pilot support team will often directly call the hotel on your behalf to advocate for these changes where possible.)
Requests that affect price or availability (room type, dates, occupancy)
In these cases, the hotel may require a cancellation and rebooking instead, or may decline the change.
How to request a change
Contact Pilot Support and include:
Your Pilot Reference Code
The change you want to request
Your preferred option if the original change is not available (for example, alternate dates)
We’ll confirm the hotel’s policy, check availability where relevant, and respond with the next best option.