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Help & Feedback
Help & Feedback
Jess Spigott avatar
Written by Jess Spigott
Updated over a week ago

Help

If you need any assistance while on the app, we are here to help! At any point, you can click on the orange chat bubble button in the bottom right corner to connect with us.

A sample trip itinerary in the Pilot web app. In the bottom right corner, a red arrow indicates an orange chat bubble icon.

Clicking on this button will open up the Home page which will let you search our help articles for information.

A pop-up chat bubble in the Pilot orange colour, with the call to action text "Hi Jess 👋🏼 How can we help?". Underneath this is a search bar and some suggested articles that may be relevant. In the bottom menu bar of the chat bubble there are 3 tabs: Home, Messages, and Help, with the Home tab selected in orange.

You may also click the Messages tab in the bottom middle to access chats with our team in case you need more assistance.

The same Pilot chat bubble pop-up with the Messages tab selected. In this tab are a list of conversations with the Pilot team that can be selected to go into separately.

Feedback

The Pilot Crew is ALWAYS looking for feedback! We love any and all feedback!

To give us feedback to help make your experience better, follow these steps:

1. From the home screen (not entered into one specific trip), select the three dots on the top right of the page to the right of the messages button.

2. You will see the following pop-up appear.

A dropdown menu from the top right of the Trips dashboard in the Pilot app that shows a list of options. The options in order from top to bottom read: View Profile, Report a bug or suggestion, Product Requests, Leave us a review, Settings, and Log out.

3. Select one of the first three options depending on your feedback/thoughts, and we will take it from there!

Thank you for all your feedback and support!

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