Where can I find connection instructions?
You can find them in your Pilot account:
OPEN your Pilot account and TAP the menu icon (☰ or ⋮).
TAP Your Purchases.
TAP the eSIM you want to install.
TAP View Installation.
Locate Step 2/2 - Access Data
Step 1: Enable your eSIM for data
Go to Settings
Select Connections
Select SIM manager
Ensure that the eSIM is enabled (toggle it ON if not)
Select Mobile data and select your eSIM
Step 2: Connect to the supported network
Go to Settings > Connections > Mobile networks
Select Network operators
Select your eSIM
Turn OFF Select automatically
Select the network shown in your Pilot account connection instructions
Step 3: Update APN settings (if required)
Go to Settings > Connections > Mobile networks > Access Point Names
Select your eSIM
Select Add
Enter the APN exactly as shown in the installation instructions in your Pilot account
Select OK
Enter Pilot as the APN’s label in the Name field
Leave the other fields blank
Select the three-dot menu in the upper-right corner and tap Save
Ensure that the new APN is selected
Step 4: Enable Data Roaming (if required)
Go to Settings > Connections > Mobile networks
Toggle Data Roaming ON or OFF as instructed in your Pilot account
After completing these steps, your Pilot eSIM should successfully connect to the internet. If you need more assistance, please contact our support team — we’re happy to help.