Pilot

If you cannot connect your Pilot eSIM to the internet after installation, make sure you’ve followed the eSIM installation instructions available in your Pilot account.

How do I set up internet on my Pilot eSIM on an iPhone?

If you encounter difficulties connecting your Pilot eSIM to the internet on a Samsung Galaxy device after installation, please ensure that you have completed the Access Data instructions for your…

How do I set up internet on my Pilot eSIM on a Samsung Galaxy?

If you cannot scan the provided QR code, you can install the eSIM by entering the eSIM installation details manually for Android devices. For iOS devices, you can select the…

I can't scan my QR Code

Sometimes, an eSIM can get stuck activating on an iOS device. This usually happens when you have installed an eSIM but haven't yet arrived at your destination country/region.

What should I do if the eSIM is stuck activating on my iPhone?

If your eSIM is working but your internet speed feels unusually slow, several factors may be affecting your eSIM’s connection speed.

Why is my eSIM internet slow?

No, eSIMs typically can’t be reinstalled. We highly recommend you don’t remove any eSIM that you still intend to use.

Can I reinstall an eSIM?

The eSIM data can only be used within the validity period, which means the remaining unused data cannot be used after the validity period.

What happens to unused data when my plan expires?

For most Pilot eSIMs, you will not be able to make phone calls or send SMS text messages, as our eSIM packs provide data only.

Can I make calls or send texts with my eSIM?

In this article, you can check if your device supports eSIMs by following the instructions or checking the list.

What devices support eSIM?

Some Samsung Galaxy S22 users have reported a known issue where they cannot delete an eSIM profile from their device, or the SIM manager fails to load due to a…

What to do if I can't delete my eSIM on a Samsung Galaxy?

This error may show if you are trying to install an eSIM on a network-locked device.

I'm seeing 'Cellular Plans From This Carrier Cannot be Added'

When setting up your eSIM on an iPhone, you might see the following message (or something similar): "Unable to Activate eSIM. You can try again, or contact your carrier for…

Why am I seeing "Unable to Activate eSIM" on my iPhone?

You can safely remove eSIMs from your device when:

How do I remove an eSIM from my iPhone?

The “Unable to Complete Cellular Plan Change” error message is related to an installation failure which can be caused by different factors as follows:

I'm seeing 'Unable to Complete Cellular Plan Change'

When you install an eSIM, you will see a confirmation message in your Pilot account that your eSIM has been successfully installed. This message appears in the installation instructions for…

Why can't I find my eSIM after it says it's been installed?

Your eSIM may not be working for a number of reasons — going through a few troubleshooting steps can help you identify the issue and get connected quickly.

Why is my eSIM not working?

The PDP Authentication Failure can be related to your settings, or eSIM data/validity.

I'm seeing a "PDP Authentication Failure" error

This error message appears when you are trying to add an eSIM that has been added before, or the QR code was partially scanned due to poor connection.

I'm seeing "This code is no longer valid"

If your eSIM is connecting to the wrong network, you can choose the correct network manually.

Why is my eSIM connecting to the wrong network?

Yes, you can use iMessage with your eSIM.

Can I use iMessage with my eSIM?

If you encounter difficulties connecting your Pilot eSIM to the internet on a Google Pixel device after installation, please ensure that you have completed the Access Data steps for your…

How do I set up internet on my Pilot eSIM on a Google Pixel?

Can I get a refund on my Pilot eSIM?

If you have questions or need help, the Pilot Crew is here for you. Whether you're troubleshooting an issue or just need more information, there are a couple of easy…

How do I contact Pilot support?

Whether a device is eSIM-compatible depends on whether the manufacturer includes an eSIM. That is why we have a list of eSIM-compatible devices for easy checking.

Is my device compatible with Pilot eSIMs?

In most cases, eSIMs are available in your account instantly. Occasionally, they may take more time to be delivered.

Why haven't I received my eSIM yet?

If you already have an installed on your iPad, you may need to delete any older eSIMs before adding a new one.

How do I remove an eSIM on an iPad?

eSIMs are designed for single-device use. They can’t be installed or reinstalled on multiple devices.

Can I install the same eSIM on multiple devices?

You can only install your eSIM on one device.

Can I install the eSIM multiple times on the same device?

In some cases, you may want to transfer an eSIM to a new device — unfortunately, eSIMs purchased from Pilot can only be installed on one device.

Can I transfer my eSIM to a new device?

You can find your current data usage on your Pilot account and device settings.

How do I check my data usage?

Here’s how you can find out which of your eSIMs are using data:

How do I know which eSIM is using data?

Setting a mobile data limit on your Android device helps you reduce your data usage.

How do I set a data limit on Android?

Android devices come with a Data Saver feature that allows users to control which apps can access data in the background and foreground.

How can I reduce data usage on Android?

Data usage is entirely dependent on your device's settings and your usage habits. If you notice that your eSIM’s data is being consumed too quickly, this guide can help you…

How to get the most out of your eSIM data

Pilot offers eSIM packages for over 200 countries and regions around the world — each with an amount of data you can use for a specific amount of time. Some…

How do data and validity periods work?

When you reach out to our support channels and need assistance with your eSIM, our support team will ask you to provide the ICCID Number of the concerned eSIM.

Where can I find my eSIM's ICCID number?

Most phones will allow you to store multiple eSIM profiles and switch between them as needed.

How do I rename my eSIM?

Pilot sells several eSIMs with access to 5G networks — these networks are only accessible in supported countries and regions.

Can I use 5G with my eSIM?

After confirming that your device* and eSIM support a 5G network, you should be able to connect with a much higher data speed.

Why don't I see 5G on my iPhone?

Yes, you can use your personal hotspot with your eSIM as long as it is supported by your device and the network.

Can I use tethering or a Personal Hotspot?

Yes, your primary number should be able to receive calls if your device allows you to have a SIM and eSIM activated at the same time.

Will I still receive calls on my regular number?

If your eSIM supports data-only, you can still use another line for voice and SMS.

How do I receive calls and texts while using my eSIM for data?

Wi-Fi Calling — also known as VoWiFi — is a feature offered by many mobile carriers that lets you make and receive regular voice calls using a Wi-Fi connection instead…

How do I use WiFi calling with my regular number?

Some eSIMs Pilot offers include the ability to make calls and texts (SMS). If you’re having trouble making calls and texts with your eSIM, it may be for a couple…

Using calls and texts with your eSIM — what to know

Pilot does not restrict your access to websites or apps.

Do any apps block access when I'm on an eSIM?

There are 3 reasons when you can reuse the same eSIM.

When can I reuse the same eSIM?

If you're experiencing issues with your eSIM on an iPad, follow these troubleshooting steps.

Troubleshooting eSIM issues on an iPad

Support Team

Learn how to activate and manage your eSIM through Pilot.

eSIM & Mobile Data

Find answers and get help from Intercom Support and Community Experts

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