Pilot

If you cannot connect your Pilot eSIM to the internet after installation, make sure you’ve followed the eSIM installation instructions available in your Pilot account.

How do I set up internet on my Pilot eSIM on an iPhone?

If you encounter difficulties connecting your Pilot eSIM to the internet on a Samsung Galaxy device after installation, please ensure that you have completed the Access Data instructions for your…

How do I set up internet on my Pilot eSIM on a Samsung Galaxy?

If you cannot scan the provided QR code, you can install the eSIM by entering the eSIM installation details manually for Android devices. For iOS devices, you can select the…

I can't scan my QR Code

Sometimes, an eSIM can get stuck activating on an iOS device. This usually happens when you have installed an eSIM but haven't yet arrived at your destination country/region.

What should I do if the eSIM is stuck activating on my iPhone?

If your eSIM is working but your internet speed feels unusually slow, several factors may be affecting your eSIM’s connection speed.

Why is my eSIM internet slow?

No, eSIMs typically can’t be reinstalled. We highly recommend you don’t remove any eSIM that you still intend to use.

Can I reinstall an eSIM?

The eSIM data can only be used within the validity period, which means the remaining unused data cannot be used after the validity period.

What happens to unused data when my plan expires?

For most Pilot eSIMs, you will not be able to make phone calls or send SMS text messages, as our eSIM packs provide data only.

Can I make calls or send texts with my eSIM?

In this article, you can check if your device supports eSIMs by following the instructions or checking the list.

What devices support eSIM?

Some Samsung Galaxy S22 users have reported a known issue where they cannot delete an Pilot eSIM profile from their device or the SIM manager fails to load due to…

What to do if I can't delete my eSIM on a Samsung Galaxy?

This error may show if you are trying to install an eSIM on a network-locked device.

I'm seeing 'Cellular Plans From This Carrier Cannot be Added'

When setting up your eSIM on an iPhone, you might see the following message (or something similar): "Unable to Activate eSIM. You can try again, or contact your carrier for…

Why am I seeing "Unable to Activate eSIM" on my iPhone?

You can safely remove eSIMs from your device when:

How do I remove an eSIM from my iPhone?

The “Unable to Complete Cellular Plan Change” error message is related to an installation failure which can be caused by different factors as follows:

I'm seeing 'Unable to Complete Cellular Plan Change'

When you install an eSIM, you will see a confirmation message in your Pilot account that your eSIM has been successfully installed. This message appears in the installation instructions for…

Why can't I find my eSIM after it says it's been installed?

Your eSIM may not be working for a number of reasons — going through a few troubleshooting steps can help you identify the issue and get connected quickly.

Why is my eSIM not working?

Support Team

Learn how to activate and manage your eSIM through Pilot.

eSIM & Mobile Data

Find answers and get help from Intercom Support and Community Experts

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